Andwell Maintenance

EV Connect guides companies of all sizes in managing networks of chargers and delivers a seamless EV charging experience that empowers drivers.

ANDWELL CONNECT

Leading the Charge in Maintenance Protection

By partnering with Andwell Connect, we provide our clients with a seamless operation and maintenance experience. With our maintenance program, clients receive comprehensive parts and labor warranty on their charging station to ensure maximum performance as well as the following perks:

VIEW OUR CHARGERS

Easily Find, Access, and securely pay for EV Charging

24/7 Support

Whether your station has a problem in the middle of the day or at two in the morning, our 24/7 support is here to help. You can speak with a representative at any time through the app or over the phone at (866) 816-7584

Remote Monitoring

Andwell Connect provides remote monitoring to identify and solve issues with a charging station before a driver plugs in.

Reliable & Responsive Support

We fully understand that a downed station isn’t making money. Our direct support line is available for immediate support and coordination to ensure your stations perform their best.

Hassle-Free Ownership:

From parts to repairs, Andwell Connect takes care of everything for our clients. You’ll never have to call an external technician.

Hands Off Repairs

Rather than waiting for support to arrive, you can be hands-off. With labor dispatch available in 24 to 72 hours, our team will repair or replace your charging station with no requirements from you.

Inclusive Warranty

Repairs and replacements of charging stations are a significant concern for new clients. Our maintenance plan includes the cost of technician labor, parts, and even full replacement of the charging station if needed. Not a penny is needed from you!

VIEW OUR CHARGERS

What’s Included in the Andwell Connect Warranty Plan?

Contact Andwell Connect to learn more on how to add value to your business or property. 

Contact
  • Hardware Parts Coverage for L2 and DCFC Charging Stations
  • Certified On-Site Labor Coverage and Dispatch
  • Real-Time Performance Management 
  • On Site Repairs in 48-72 Hours
  • Remote Troubleshooting and Support
  • Remote Proactive Monitoring
  • Automated Alerts to EV Connect Support team
  • Routine Network and Firmware Updates 
  • Station Replacement if Needed